1. How long is processing, shipping, and handling?  Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (For example: if you place an order on Friday your order will be processed on the next business day- Monday.) 

  • Domestic Express Shipping is 2-3 Business days depending on your location.
  • Domestic Regular Shipping is 5-7 Business days depending on your location. 
  • International Shipping is 7-10 Business days depending on your location.
  • All Packages are Delivered with the UPS/Fedex/DHL/USPS or Canada Post. Business days are Monday-Friday

2. When will my tracking number start to update?

After receiving a tracking email, shipping activity will become available after 24hrs.  Your Tracking Number will come to your email from PayPal. Please check your junk box if you don't see the email in your inbox. If you haven't received a tracking number after 3 business days from placing your order please email us at contact@isurvived.com

3. Can changes be made to my order?

No. Once your order has been processed, changes cannot be made.

4. May I return my order?

Yes, we are pleased to offer a return policy on unopened item(s) within SEVEN (7) DAYS after you receive your order.

You must contact us first before returning your order at contact@isurvived.com within the seven (7) day return period. All items must be shipped back unopened in its original packaging and the packaging must not be defected in any way or a refund will not be issued. 

5. When will I receive my refund?

A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned item(s) were not opened and the isurvived security seal was not broken. Refunds are normally returned back to your bank Card within 24-48Hrs.

6. Can I exchange an item?

We do not offer exchanges. If you would like a different item, please place a new order directly on the web site and return the original product for a refund.

7. Are transactions in the online store secure and safe?

All transactions are processed securely using 128-bit encryption. Credit cards are processed via a secure socket (https) also using 128-bit encryption.

8. Do you ship to P.O. boxes?

Yes, we ship to P.O. Boxes. Some items have ship restrictions and will require a physical ship to address. This includes items that are too large and/or too heavy to ship small parcel ship. These items have to be shipped with an alternative freight carrier such as UPS. In these cases P.O. Boxes are not an option because we cannot offer US Mail shipping, only UPS Ground Shipping.